Do you deliver & setup?
Big Country Amusements will provide polite and experienced drivers who will deliver the equipment to your location. They will arrive prior to the start of your event to ensure equipment is clean and in good working condition. BCA staff will set up items for you and have them ready to go at your event start time, operate items (if that is part of agreement) and tear down at the end of the rental period. This service is included in the rental cost.

What kind of power is required to run your equipment?
Equipment plugs into a regular wall outlet and will draw 10 amps per outlet used. We will supply you with a 75ft extension cord per item rented and ask that you designate that outlet strictly for our equipment. If you do not have an electrical outlet available we can provide you with a generator to serve as your power source at an extra rental cost. Some pieces of equipment call for more than one power outlet. Please refer to the equipment descriptions on the website or ask your BCA Representative for details.

Can your items be setup on the pavement or a hard surface?
If you do not have a grassy area available we can definitely setup on pavement, black tops, asphalt or any other hard surface. You will need to specify when you place your order that you will not be setting up on grass so we can add Underliners & Weight Bags to your contract to ensure proper anchor of equipment at time of setup.

Can I have my party at a park?
Yes you can. Some parks require you to make a reservation with them directly and/or obtain a permit, so make sure you check that out. They may require to be named as additionally insured on our policy for that day. That is no problem; just ask your BCA Representative what information they need. Also, make sure to check and see if electricity will be available within 75ft, if not we can provide a generator at an additional charge.

Are you insured?
YES!! We are fully licensed & insured. If BCA is not providing operators for the equipment you are required to sign a liability rental agreement waiver prior to setup of equipment. A copy of our insurance certificate can be faxed or mailed to you at your request.

Do I have to pay a deposit to reserve your equipment?
We require a 25-50% deposit to hold your date and the items you are requesting. This is due prior to date of event along with a signature on a contract. This deposit is non-refundable but can be applied to a future event if cancelled within appropriate time frame (see cancellation policy). We will accept a credit card (Visa or MasterCard), check or money order as form of payment.

Are there taxes applicable to my event?
Yes, BCA charges all relevant taxes. For Virginia residents, you are charged a 5% sales tax on all equipment, games, concessions, etc. Sales tax is not applied to the cost of entertainers. Maryland residents are subject to sales tax (6%) and/or state Admissions & Amusement Tax (ranging from 0.5-10% depending on location of event). Some residents may be exempt from these taxes, ask your representative for details.

Can you setup equipment in the rain?
Equipment & rides can not be setup and/or operated in a steady rain or high winds. BCA site supervisor reserves the right to shut down operation if those conditions occur during the event. We will make every effort to wait out bad weather, but the safety of your patrons is our number one priority.

Do you have a cancellation policy?
Yes we do. You must call no later than 3 to 4 hours prior to the start time on your contract to cancel for any reason. Your deposit is non-refundable, but if cancelled within required time, your deposit can be applied to another event within the same calendar year. Exceptions can be made for events later in the year (consult a BCA Representative).

How long have you been in business?
With over 25 years of experience in the industry, the owner started Big Country Amusements over 13 years ago. We have been providing top notch service in the VA, MD & DC areas ever since.